General FAQ

1. My website is located on my ISP's server, can I use Opentracker.net?
2. I inserted the code but I cannot see any statistics, is there any delay?
3. Password protected - who has access to my statistics?
4. Real-time - how often are my statistics updated?
5. Remote access - can I access my statistics from any computer?
6. Loading speed - will the code slow down my website?
7. Dynamic - can I use Opentracker.net on database-generated pages?
8. Secure / https / SSL - an I use Opentracker.net on secure pages?
9. How many pages can I measure?
10. Can I add multiple sites?

My website is located on my ISP's server, can I use
Opentracker.net? [top]

Yes. Every website with a domain name can be tracked. To activate your account you simply need to upload the HTML pages that contain the Javascript code to your ISP's server with a FTP program like you would do with any webpage. (Download more information).

I inserted the Javascript code today but I cannot see any statistics, is there any delay? [top]

No, you will be able to view online visitors in real-time. Certain statistics won't be available until the respective time period has lapsed, e.g. forecast, weekly statistics, etc. Activation takes place within a half hour once the account has been created, the Javascript code has been uploaded and your first visitor (including you) has reached your site.

Who has access to my statistics? [top]

Opentracker.net is password protected. Only people who have the password may view your statistics. Opentracker.net gives you the possibilty to add new users to view your statistics.You may add users at any time and set varying permission levels.

How often are my statistics updated? [top]

Opentracker.net is real-time. This means that you don’t have to wait to view the latest traffic flow of data. Updates occur on a continuous basis as information is received.

Can I access my statistics from any computer? [top]

Yes. Your statistics can be viewed 24/7 from any computer connected to the Internet using your login and password details.

Will the code slow down my website? [top]

No. The Javascript code adds around 2k to your page and will not measurably increase your page's load time.

Can I use Opentracker.net on database-generated pages? [top]

Yes. Opentracker.net is designed to handle database-generated pages. Also referred to as 'dynamically-generated' pages. This includes JSP, ASP, PHP and all others. Pages are recorded based on URL, filename and title. Your pages are best identified by a human readable title. Dynamically generating a title tag will help you sort your pages.

Can I use Opentracker.net on secure pages? [top]

Yes. We have SSL-dedicated servers, and 3rd party certification. Email or refer to our forum for details.

How many pages can I measure? [top]

Opentracker.net measures an unlimited number of pages. Unlike other providers of measurement solutions, we do not charge you per page measured.

Can I add multiple sites? [top]

Yes, Opentracker.net provides tools for adding multiple sites to an account. It is easy to manage permission levels, and add individual users to separate site stats. Every account is administered by only one "owner" who can manage all permissions and payments.